What is Fun Tones service ?

Fun Tones service allows you to personalize your ring back tones by selecting musics of your choice to callers, thus replacing the boring "ring ring" tone that callers usually hear when they call.



How to access Fun Tones service?

You can access the service through 3 interfaces:

How much do I pay ?

Monthly Subscription Fee Rs 10
Each Fun Tone Rs 9 (validity mentioned on portal)


Access Fee
SMS Each Prepay SMS: 60 cents
Each Postpay SMS: 50 cents
Calling 8787 Call to 8787 for Prepay: Rs 1.20/min Call to 8787 for Postpay: Rs 1.00/min

(all prices are VAT excl)



How to register for Fun Tones service?

You can register for the service by SMS, by calling 8787 or by portal (www.orange.mu)

To register by portal


To register by SMS

send <fun> SPACE <Fun Tone code> to 8787

Example: send fun 100001 to 8787


To register by calling 8787

Dial 8787 and follow the vocal instructions




How do I access my personal library?




I have forgotten my password, how to get it?

There are 2 ways to get your password: via portal or by sms

Via portal.


By SMS

Send <pwd> to 8787

Example: send pwd to 8787




SMS keywords for Fun Tones Service

Features Keyword SMS tags
Express download (register, download and set) fun send <fun> SPACE <Fun Tone code> to 8787
Example: send fun 100001 to 8787
To register to Fun Tones service reg send <reg> to 8787
Example: send reg to 8787
To download a Fun Tone get send <get> SPACE <Fun Tone code> to 8787
Example: send get 100001 to 8787
To set a Fun Tone by default set send <set> SPACE <Fun Tone code> to 8787
Example: send set 100001 to 8787
To offer Fun Tones service serve send <serve> SPACE <number of month> SPACE <friend's mobile number> to 8787
Example: serve 2 752xxxx to 8787
Gift Fun Tone gift send <gift> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787
Example: send gift 100001 752xxxx to 8787
To assign a Fun Tone to a specific number perso send <perso> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787
Example: send perso 100001 752xxxx to 8787
To suspend Fun Tones service susp send <susp> to 8787
Example: send susp to 8787
To reactivate Fun Tones service (after suspending it) reac send <reac> to 8787
Example: send reac to 8787
To know Top 10 top send <top> to 8787
Example: send top to 8787
Help help send <help> to 8787
Example: send help to 8787
Delete del send <del> SPACE <Fun Tone code> to 8787
Example: send del 100001 to 8787
Unregister stop send <stop> to 8787
Example: send stop to 8787
Get password pwd send <pwd> to 8787
Example: send pwd to 8787



How will I be charged for the Monthly Subscription Fee?

The charging of the monthly subscription fee is based on relative validity that is if you register on 5 March 2009, you will be charged Rs 10 on that same day and the service will be valid up to 4 April 2009.




What happens when the Fun Tones service is due to expire ?

2 days before end of validity, you will receive a sms notifying you of the next deduction.



How do I offer a Fun Tone? Who will pay for it?

You can offer a Fun Tone to a friend by SMS, by portal or by calling 8787.

By SMS

Send <gift> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787

Example: send gift 100001 752xxxx to 8787


Present Fun Tone via portal

Connect to www.orange.mu and click on Fun Tones icon. You will be directed to Fun Tones portal.


Present Fun Tone by calling 8787

Dial 8787 and follow the vocal instructions


Note: The receiver must be already a Fun Tone customer to obtain the gift. The person offering the Fun Tone will pay for the Fun Tone fee.




How many Fun Tones can I download and assign to calling parties ?

A maximum of 10 Fun Tones can be downloaded and assigned.




How do I manage my library?

You can manage your Fun Tone by portal or by calling 8787.


Managing Fun Tones via portal

By accessing your personal library via the portal.


Managing Fun Tones by calling 8787

Dial 8787 and follow the vocal instructions


Settings can be done:


What is Easy Setting?

The Fun Tones set in the Easy Setting page will be the default Fun Tone.


The Fun Tone that I selected has stopped playing. Why?

If you are a prepay customer, check that you have sufficient balance to pay for the monthly subscription fee. Also check the validity of the Fun Tone.


Can I call to 8787 when I am overseas ?

No


What happens when I download a new Fun Tone? When will the new one be in use?

Once, you have downloaded a Fun Tone, you need to set it. You can set a Fun Tone by SMS, by portal or by calling 8787

Setting via portal


By SMS

Send <set> SPACE <Fun Tone code> to 8787

Example: send set 100001 to 8787


Setting Fun Tones by calling 8787

Dial 8787 and follow the vocal instructions




Will Fun Tone be available while roaming?

No. Fun Tones will not play as long as you are abroad. It will resume playing once you return back to Mauritius, provided that subscription has not yet expired or you have not unsubscribed to the service.


I am a fixed line customer, can I subscribe to Fun Tones?

No, you need to have an Orange prepay or postpay SIM card.


Does Fun Tones work on all handsets?

Yes, Fun Tones service is handset independent.


How to change my password?

By accessing your personal library via the portal. The procedures are as follows:


What will happen if I do not have enough credit in my prepay account for service renewal?

You will be automatically deregistered from the service after one month.


Does Fun Tones work for call waiting?

Yes


Shall I be refunded if I cancel my account?

No


Do I pay for the monthly fee if I suspend the Fun Tone service?

Yes, only the Fun Tone will not be heard by your callers.


What do I need to prelisten Fun Tones before downloading from portal ?

QuickTime


For how long the Fun Tones remain in my library after stopping the service ?

The Fun Tones remain in your personal library for 90 days.


What is Express Copy?

With Express Copy, you can now copy a Fun Tone. When you call another person, you can copy his Fun Tone by just pressing on "*" on your mobile before the person takes your call.


How much time will it take for the Fun Tone to be activated?

You will obtain the Fun Tone within 24 hours.


Will the Fun Tone be set automatically?

Yes, the copied Fun Tone will be set as default.


How much will I pay?

Only Rs 9 for the Fun Tone. If the said Fun Tone is on promotion, then you will be charged the promotional price indicated on the portal.


What is the validity period of Fun Tone that is copied by pressing on "*"?

It is the same as displayed on the portal.


If I am not a subscriber of Fun Tones, can I press on "*" to copy Fun Tones?

Yes, you will be automatically registered for the service and you will get the Fun Tone. Then, you will be charged Rs 10/- for the monthly subscription fee and Rs 9/- for the Fun Tone.


How can I check if I have well copied a Fun Tone?

By accessing your personal library via the portal.

What happens if I do not have enough credit in my prepay account for Express Copy?

The Fun Tone will not be copied. You will also be notified by sms.


What happens if I try to copy a Fun Tone that already exists in my personal library?

The Fun Tone will not be copied. You will also be notified by sms.


What is Fun Tones Copy?

With Fun Tones Copy, you can now copy a Fun Tone by accessing another person personal library. The service is available via portal and by calling 8787.


How to proceed?

By accessing your personal library via the portal.


The copied Fun Tone will be set as default. If you want your Fun Tones to be played randomly, please go to easy setting to manage them.


By calling 8787

Dial 8787 and follow vocal instructions




What is Service Presenting?

Service presenting allows you to offer the service to another party who does not have the service. You will pay for the monthly subscription fee. The number of month that you want to offer will depend on you.
The other party must respond to your offer by sending "yes" to 8787 within 3 minutes after receiving your proposal for the service. Otherwise, the operation will be cancelled.


How do I offer Fun Tones Service? Who will pay for it?

You can offer Fun Tones service by SMS only.

By SMS

Send <serve> SPACE <number of month> SPACE <friend's mobile number> to 8787

Example: serve 2 752xxxx to 8787

The presentee will have to respond to your offer within 3 minutes, otherwise the operation will be cancelled.




How will I be charged?

You will be charged for the total number of months you have offered the service on the day.
E.g if you have offered the service for 3 months to a friend, you will be charged Rs 30 on the same day.


Will he get a Fun Tone along?

No, he will be subscribed only for the service. He must then buy a Fun Tone or you can offer him a Fun Tone also.


When will my friend start paying for the service?

Your friend will start paying after the "offering" period has lapsed. He will receive notification sms and he can decide if he wants to keep the service.